About Scania:
Kanpla is on a mission to digitalize contract catering, and we’re looking for a Nordic CS Lead to take client-facing ownership across our Nordic customers & Team.
This is a leadership role where you will ensure successful delivery, adoption, and long-term value for Kanpla’s enterprise clients. You’ll combine Customer Success strategy, hands-on project execution, and leadership to make sure Kanpla delivers measurable impact at scale.
If you thrive at the intersection of customers, leadership, and execution, this role is for you.
Why Kanpla?
What started as a school project has grown into the leading digital solution for canteens in the Nordics, serving 550,000+ users and expanding rapidly across Europe. Backed by a Dutch VC, we are scaling fast, and Customer Success is a critical pillar of that growth.
As Nordic CS Lead, you’ll work with some of the most influential contract caterers in the region and help define how Kanpla partners with enterprise customers to improve sustainability, food quality, and operational excellence.
Your Impact 🚀
Kanpla already holds a strong position in the Nordic market. Your mission will be to protect, strengthen, and expand that position through world-class Customer Success execution.
What we offer:
A senior Customer Success leadership role in a fast-growing, venture-backed Nordic scale-up
High autonomy and real influence on Customer Success strategy, structure, and execution
An ambitious, informal, and results-driven culture with strong cross-team collaboration
A meaningful product that reduces food waste and improves everyday experiences for thousands of users
Strong opportunities for professional and personal development as Kanpla scales
Competitive salary package based on experience
Office base in Aarhus or Copenhagen, with close collaboration across our European hubs
Perks and benefits:
Flexible working hours
Remote work allowed
New tech gear
Skill development
Social gatherings
Near public transit
At Kanpla, we're transforming how canteens operate in schools and workplaces.
Our mission is to lead digital transformation of contract catering by building the best platform for better dining experiences while positively impacting profits and planet. Through our App and POS, users get quick access to menu details and an effortless way to order food, while kitchens gain valuable insights to enhance service and reduce food waste.
As one of the fastest-growing companies in food tech, we’re on the lookout for passionate people to join our journey and share in our success.
What You Will Do:
Lead Customer Success for Kanpla’s Nordic enterprise customers, with responsibility for retention, adoption, and long-term value realization
Lead the CSM Team in the Nordics
Own and execute complex projects, including large-scale rollouts, expansions, migrations, and strategic initiatives across multiple markets
Drive structured Customer Success processes across onboarding, delivery, and ongoing partnership management
Collaborate closely with the Head of Customer Success, VP of OPS, Product, and Commercial teams on the continued growth in the Nordics
Identify risks early, manage dependencies, and ensure customers experience predictable, high-quality delivery
Contribute to shaping Kanpla’s enterprise Customer Success playbooks and standards
About You:
Proven experience in Customer Success leadership, Enterprise CS, or similar senior delivery-focused roles
Strong track record managing complex enterprise customers and multi-stakeholder environments, ideally in the Nordics
Excellent project management and execution skills, with the ability to drive initiatives from plan to delivery
Highly structured, proactive, and comfortable owning end-to-end outcomes
Tech-savvy with a strong understanding of B2B SaaS implementations and value realization
Comfortable operating in a fast-moving scale-up environment
Fluent in a Nordic language and English (second Nordic language is a plus)
Industry knowledge on the Contract Catering sector is a big plus ✚