Modern Health is the digital mental health platform that improves the emotional health of employees everywhere so that they can thrive personally and professionally.

Built by clinicians and designed by engineers and product mavens, Modern Health empowers organizations of all sizes to create equitable, inclusive, and supportive workplaces by offering personalized support for the emotional well-being of employees and managers at all levels.

Your Mission:

Our mission is to empower employees, managers, and organizations to improve emotional health with a clinically validated digital platform that provides a seamless experience for every user from their first touchpoint onward.

What We Offer:

• High-impact role in a high-growth company dedicated to mental health;

• Opportunity to collaborate cross-functionally with internal and external stakeholders;

• Competitive salary and comprehensive benefits package;

• Supportive and diverse work environment committed to inclusive values;

• Remote working flexibility with opportunities for office collaboration.

• Lead and own the end-to-end client onboarding process ensuring seamless integration and rapid value realization;

• Collaborate closely with sales, product, and operations teams to define client success plans tailored to their specific needs and goals;

• Act as the primary point of contact for clients during onboarding, building strong, trusting relationships to drive engagement and satisfaction;

• Develop scalable and repeatable processes and workflows to improve onboarding efficiency and client experience;

• Monitor client usage data and feedback to proactively identify potential risks and growth opportunities;

• Manage a growing team of onboarding and client success professionals, providing coaching and development to ensure team excellence;

• Partner with product and engineering teams to communicate client feedback and inform product roadmap decisions;

• Ensure client retention through strategic relationship management and advocacy for client needs within Modern Health;

• Represent Modern Health at industry events and client meetings as a subject matter expert on onboarding and client success best practices.

• Bachelor’s degree in business, psychology, healthcare administration or related field preferred;

• 7+ years of experience in client onboarding, account management, or client success roles ideally within health tech or SaaS industries;

• Proven ability to manage complex onboarding projects with multiple stakeholders while delivering high client satisfaction;

• Exceptional interpersonal and communication skills with demonstrated client relationship-building capabilities;

• Strong analytical skills with experience using data to drive decisions and optimize client journeys;

• Experience managing and developing high-performing teams;

• Passion for mental health and improving access and outcomes for diverse populations;

• Comfort working in a fast-paced startup environment with a collaborative and mission-driven culture.