About ViteJS:
MyCamper is the largest sharing platform for campervans and motorhomes in Sweden, Norway, Finland, Denmark, and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources.
As a Norwegian speaking Customer Support Agent, you are the main point of contact for our customers. You help renters and owners before, during, and after their bookings, solve problems, answer questions, and make sure people feel supported at every step. You enjoy responsibility, communicate clearly, and like finding solutions that work for everyone involved.
What You Will Do:
Handle customer requests via chat, email, and phone, from simple questions to complex cases
Own cases end to end, from first contact to final resolution
Support customers in Norwegian and English, Swedish is a strong plus, additional Nordic languages are welcome
Work closely with your teammates to solve tricky cases and improve internal processes
Research issues independently, prioritize your workload, and act proactively
Document workflows, improve help articles, and translate processes where needed
Contribute ideas to make our support experience better for customers and for the team
About You:
Fluency in English and Norwegian is required, Swedish or any other Nordic language is a strong plus
You enjoy working with people, solving problems, and taking responsibility
Experience in customer facing roles is a strong plus, but not required
Clear and confident communication skills, written and verbal
A structured way of working, you document clearly and thoroughly
A strong sense of ownership and responsibility
A solution-focused mindset, you enjoy solving problems and taking initiative
The ability to stay calm under pressure, manage several cases in parallel, and prioritize well
Curiosity to learn new tools and workflows and continuously improve how things are done
Minimum workload of 60 percent
Ideally, you are flexible to increase your workload during summer, which is our peak season